Tieline Customer Support Options
We understand that sometimes equipment is used in unique and demanding environments and our codecs are up to the challenge! To ensure you maintain rock-solid live connections, our support team is available to answer questions and help you connect reliably anywhere, anytime.
There are a range of support options to assist customers when using our IP codecs and we often receive emails thanking our support team for their expert assistance.
Online Support Options
Tieline offers online support with comprehensive product-specific documentation such as:
- User manuals.
- Technical notes.
- FAQs
Access all this information, which is uniquely tailored to each product, as well as the latest firmware, via www.tieline.com/support. Simply select your product and you will find all the information you require.
Test Lines Available
Test your IP connections using our test lines available in both the US and Australia. The list of test lines available is at https://tieline.com/support/#test
Email Customer Support
Email support@tieline.com and you will receive personalized support in relation to any issues you may encounter. We endeavor to respond to all support inquiries within 24 hours.
Chat to a Human for FREE!
No chatbots here! You can pick up the phone and speak to a customer support expert in multiple time zones at no cost to you. We have an office in Indianapolis, USA and in Perth, Australia, so you can contact someone and seek expert advice at most times of the day.
Our technical support team has access to world class engineering talent that can investigate even the most complex of IP streaming issues. Contact details for our US and Australian offices are listed at https://tieline.com/contact/.
View Video Tutorials Online…
Tieline has answered plenty of questions from engineers around the world about how to configure codecs in unique ways. Some of these questions have included:
- Can we integrate a remote codec with an app like Skype or WhatsApp?
- How do I attach a PC to my codec to play back files or integrate streaming audio?
- How do I get started using Report-IT Enterprise?
We have created a range of videos to provide answers to these and other common questions and there is an ever-growing library of useful resources for time-poor engineers. It is no surprise that these have been extremely popular and many have helped codec engineers deliver effective remote broadcast solutions during the pandemic and more generally. All our videos are available on our YouTube channel at www.youtube.com/tielinesupport. So why not check them out today!
For more information on Tieline codecs and software products visit www.tieline.com/products or contact Tieline sales:
- For USA, Canada & Latin America contact: sales@tieline.com
- For Australia and International: info@tieline.com
(Tieline Customer Support Options, was first published on 23rd September, 2021)
