Report-IT Support

Your old recordings have not been lost.

When updating Report-IT Enterprise on Android from version 2.8.238 or older, the directory for your recordings is changed. This update is a requirement for compatibility with Android 11, which has had recent security enhancements.

If you have recordings made before this update, when you try to select them in “manage reports” you will get the following error message:

“Error opening report. Report could not be found. Select ‘OK’ to find the file to relink.”

When you select ‘ok’ Android will open a native file explorer to navigate the file system. You can find your old recordings in the root ‘Internal Storage’ directory > Tieline folder. Please note that Android “Internal Storage” may have a different file path between devices.

If you have previously selected a custom location by going to Settings > Audio > Audio Storage Location, the recordings will instead be in that location. To continue using a custom location, you will need to re-select the location to give Report-IT the required permission.

About this update:

The new ‘default’ folder stores recordings in a location that is encrypted and an inaccessible by other apps when running Android 10+.

Please note that setting the audio storage location to somewhere else will make the recordings accessible to other apps with permission to view that folder as well.

• Requires iOS 10.3 or later. Compatible with iPhone, iPad and iPod touch.
• Requires Android 5 and up

Report-IT is a smartphone codec app which allows you to stream live audio over IP from remotely located users to a codec at the studio. To get up and running:

1. Purchase Report-IT Enterprise from Tieline or your favorite dealer.
2. Register your purchase with Tieline at tieline.com/register
3. Tieline will supply administrator domain login credentials to allow configuration of Report-IT user accounts using the TieServer Console.
4. Add codecs and user accounts, configure a default codec (even if adding only one codec to the domain) and authorize users to connect to preferred codecs.
5. Renew Report-IT Enterprise annually and register the Report-IT Enterprise renewal with Tieline at tieline.com/register.

How do I get started?
Tieline creates an administrator account and domain name for your network on TieServer and you can use this domain to configure all Report-IT user accounts. Tieline will also supply a username and password for your administrator account. Use these to log in to your administrator account and configure Report-IT user accounts with:

1. The HTML5 TieServer Web Console (www.tieserver.com) (Note: requires an additional subscription).
2. The iOS TieServer Console App (https://itunes.apple.com/us/app/tieserver-console/id604794105?ls=1&mt=8).
3. The Android TieServer Console app (https://play.google.com/store/apps/details?id=com.tieline.reportitee.admin).

Report-IT Enterprise Administrators can configure:

1. Default domain settings for codecs, sharing and connection settings. These apply when no individual user account settings have been configured.
2. Individual user account settings: These settings override the ‘global’ default domain settings when enabled.

To download Tieline user manuals first create a member account at https://tieline.com/member-registration/. Then visit https://tieline.com/report-it-support-page/ to learn more about configuring Report-IT with TieServer Console smartphone and tablet apps, or the HTML5 TieServer Web Console.

Supported Browsers
The HTML5 TieServer Web Console runs seamlessly on modern browsers. It runs on Mac, Windows and Linux computers. Note: Internet Explorer11 is not supported.

What to do first…
Tieline will create an administrator account and domain name for your network on TieServer and supply a username and password for your administrator account. Visit www.tieserver.com and use these credentials to log in to your TieServer administrator account and configure Report-IT Enterprise user accounts. The TieServer Web Console lets you:

1. Add codecs to a domain and edit and manage settings.
2. Add, edit, and manage Report-IT Enterprise user accounts.
3. Manage file sharing for Report-IT Enterprise user accounts.

Recommended Configuration Process using the TieServer Console
Following is a suggested process for configuring Report-IT Enterprise with the TieServer Console for the first time.

1. Add the codecs to which users will connect using Report-IT.
2. Add all share servers to which users will connect using Report-IT.
   Configure the Default Domain (codec, connection, sharing) settings for Report-IT.
3. Create user accounts and configure individual account settings for each user account.

Important Note: It is possible to connect live to a studio codec using an administrator version of the Report-IT application to test codec, sharing and default domain settings. Using administrator accounts on devices to broadcast is not recommended because any settings you apply become global default settings for all user accounts and any changes may interfere with their operation.

The user manual for each version of the TieServer Console describes how to configure multiple user accounts to connect to the same codec at the studio in the section titled “Connecting Multiple Smartphones to One Codec.”

To renew our registration you will need to:

1. Contact Tieline or your favorite dealer to arrange purchasing a renewal
2. Fill in the form from this link tieline.com/register. This must be filled in by you “the customer” to accept the terms and conditions.
3. Select “Register a new, additional, or renewal Report-IT Enterprise Edition purchase.”
4. There is a box on the form that will ask you for the invoice number. Please enter the invoice number from Tieline or your Dealer.

Once the form is completed activation should be completed within 24hrs. You will receive a notification from Tieline by email.

If echo is experienced during calls tap Menu > Settings > Audio > XTalk Cancellation to activate crosstalk cancellation and reduce return channel audio leaking into the input channel.

In Report-IT versions higher than v2.8.238 a new setting “Recording Preset” is available. This adjusts audio pre-processing on an Android device and improved performance is often obtained by using the “Voice Communication” setting. To adjust this setting from the default “Voice Recognition” setting, tap Menu > Settings > Audio > Recording Preset > Voice Communication. Note: Each Android device may deliver different results using this setting as manufacturers can implement optimization in a different way.

Using the Free TieServer Console iOS App

1. Open the TieServer Console app and enter the administrator password provided by Tieline to sign in to TieServer, then tap OK.
2. Tap Users.
3. Tap the Plus symbol in the top right-hand corner of the screen to add a new user account. Note: if the symbol is greyed out you have reached the limit of your account licenses. Contact Tieline or your favorite dealer to purchase more licenses if required.
4. Tap User Name to display the onscreen keyboard and add the user name, then tap Done.
5. Tap Email to display the onscreen keyboard and enter the email address, then tap Back in the top left-hand corner of the screen.
6. Tap Done in the top right-hand corner of the screen to save user settings and return to the User Accounts screen.

Using the Free TieServer Console Android App

1. Open the TieServer Console app and enter the administrator password provided by Tieline to sign in to TieServer, then tap OK.
2. Tap Users.
3. Tap the Plus symbol in the top right-hand corner of the screen to add a new user account. Note: the symbol is not visible when the account license limit has been reached. Contact Tieline or your favorite dealer to purchase more licenses if required.
4. Tap User Name to display the onscreen keyboard and add a user name and email address.
5. Tap the Tick symbol in the top right-hand corner of the screen to save the new user account.

Important Notes:

• To simplify user account configuration we recommend adding all codecs and share servers into Report-IT prior to creating accounts.
• Once you have created a user account you can adjust individual user settings. Tap Users > Select a user account > Tap to adjust settings.
• The default user account password when you first create a user account is password.
• Using VIP-Connect, an administrator at the studio can send a personalized URL using SMS, email or other electronic form, which a user can click to automatically and securely log in and launch the Report-IT application. This can only be configured using the PC/Mac version of the TieServer Console.
• User accounts cannot be reconfigured if the annual TieServer Console subscription has not been paid.

Codecs can be added using the TieServer Console management app on iOS or Android.

The MAC address is also required to add a codec to an account. This can be found on:

• The front panel by going to Settings > Unit > Eth1/LAN > Mac
• The HTML ToolBoxWeb-GUI under Transport > Network

A Merlin PLUS codec at the studio can connect six simultaneous bidirectional mono peer-to-peer audio stream connections with smartphones using the Report-IT app (or with codecs).

To get started with Report-IT and connect to a Merlin PLUS codec at the studio you need to:

1. Purchase and then register a Report-IT Enterprise domain and account with Tieline.
2. Configure Report-IT Enterprise user accounts with the free TieServer Console app for iPhone or Android, or the TieServer Console PC/Mac version (requires additional subscription).
3. Install Merlin PLUS at the studio with a static IP address and configure a 6 x Mono Peer-to-Peer Program.

When using the Report-IT Enterprise app on an iOS or Android device you may see the error message “valid codec address not specified”. This is usually caused by one of the following two reasons:

1. A user has logged in but the system administrator has not granted access to any codecs for that user.

Solution:
To resolve this issue the system administrator needs to use the Tieserver Console app or TieServer Management Console to add “Authorized Codecs” to the Report-IT Enterprise user account and select a “Default Codec” as required.

2. “Valid codec address not specified” may also be displayed if you have logged into Report-IT as an administrator and have either not authorized any codecs for the administrator account, or have not configured an IP address/hostname for a codec.

 Solution:

To resolve this issue the system administrator needs to use the Tieserver Console app or TieServer Management Console to add “Authorized Codecs” to the administrator account, or configure IP address/hostname settings for the codec/s.

Report-IT Enterprise is different from Report-IT Live and Report-IT Lite because you are able to move your license from any “i-device” (iphone/iPod/iPad) to another iDevice every 24 hours.

If you are an administrator and you create a license for a user, that user license will be fixed to the first device that it is deployed upon from the time you log out of your session. For example, Reporter A logs into an iPhone at 10:25, conducts a report and logs out at 10:30. That user license may not be moved to another iPhone/iPod/iPad for 24 hours from the last log out time. However Reporter A can use the same login on the same device indefinitely.

If you launch Report-IT app and the Connect button is greyed out, the Report-IT user account administrator needs to use the TieServer Console app or the TieServer Management Console to verify your codec settings are correct and make sure the codec is reachable.

iOS Import / Export of Audio Files
Report-IT Enterprise (for iOS) is capable of sharing recorded reports with DropBox (and any other App installed that accepts audio files) via the standard iOS Document Sharing facility.

When selecting a recorded Report in the Manage Your Reports activity, at the very bottom of the list of actions, there is an “Open In…” option. This will present the standard iOS screen for presenting a set of activities that you can use to open the report in. For example, there should be a “Copy to Dropbox” if you have the Drop Box app installed.

Likewise, the reverse can also be used from within an App that supports iOS Document Sharing (such as Drop Box) to import a recording into Report-IT.

Android Import / Export of Audio Files

On Android it is possible to get recordings into Report-IT as follows:

 From the Drop Box App:

1. Use the “˅” button on the desired .wav file
2. Choose “Export” from the menu
3. Choose “Save to device” from “Export this file” menu
4. Use the “Save” button

From the Google Drive App:

1. Use the “⋮” button on the desired .wav file
2. Choose “Download” from the menu

The .wav file will now be in the Downloads directory. A file management app such “ES File Manager” is required to move the file into the required directory.

From ES File Explorer:

1. User the “☰” button in the top left corner
2. Choose “Local” from the menu
3. Choose “Download” under “Local”
4. Use the “⋮” button in the top right
5. Choose “View” from the menu
6. Choose “Large/Medium/Small Detail”
7. Use the “○” button on the desired .wav file
8. Choose the “⋮ More” button in the bottom right
9. Choose “Move to” from the menu
10. Choose the “Tieline” folder from the menu
11. Use the “OK” Button
12. Force Close Report-It
13. Re-open Report-It. The playlists will be updated with deleted and added .wav files.

The exact instructions may change slightly depending on Android version/App version, but the concept should remain the same.

To move a Recorded file from Report-IT Enterprise to Report-IT Live you will need to follow the menus below.

1) Launch Report-IT Enterprise.

2) Click the upper right hand corner of the screen. This icon will look like a square with a arrow in it.

3) Click “Manage Your Reports.”

4) Click “All Reports.”

5) Select the report you wish to export.

6) Click “Export to Report-IT Live.”

Now this will allow the Report-IT Live app to launch and should import your recorded report.

In some situations users encounter an issue whereby the correct cellular network interface name is not selected in the Report-IT Enterprise app. In this scenario, a phone will not connect over a cellular connection when configured. If this is the case:

• Ensure Report-IT Enterprise for Android

  version 3.9.14 or higher is installed on your device.

• Open the app and force the use of a cellular interface by selecting Settings > Network > Preferred Cellular Interface.
• Select a preferred cellular interface.

Hopefully this will resolve a cellular connection issue. If it doesn’t, please send logs from the device via Settings > Support > Send Log to Tieline to allow an assessment of any issue.