Latest

Cloud Codec Controller Download

Release Date: 19th July 2019

Latest version 3.1.2.2

Revision History

Click for release features or download an older version of software

  •  Fixes an issue where when there are  multiple active (currently logged in) Report-IT Devices for a particular user, only the first one would be displayed under the User’s name.

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Tech Notes

FAQs

No the Private Network version of the CCC is used over a local area network and doesn’t require internet access. Tieline will supply a standalone license file to install with an activation key. This is provided for a one-time payment. Users can install on multiple PC or Mac computers (subject to fair usage policy).

Contact Tieline at sales@tieline.com (Americas) or info@tieline.com (International), or your favorite dealer, to order or upgrade a Cloud Codec Controller subscription. If you have already purchased the software:

  1. Register via www.tieline.com/register
  2. Tieline will then create a unique and secure domain for your network and supply login details.
  3. Download and install the Cloud Codec Controller application and enter domain credentials to manage your entire Tieline codec network remotely.
  4. Renew your Cloud Codec Controller subscription annually.
  5. Re-register the Clould Codec Controller at www.tieline.com/register.

System Pre-requisites
The Cloud Codec Controller is compatible with Windows 7, 8, 8.1, 10 and Mac® Yosemite 10.10 or later operating systems. Also please note:

  • Windows Defender SmartScreen may ask you to “Run Anyway” on installation.
  • Ensure the Cloud Codec Controller is not blocked by Windows Firewall.
  • Some virus software may present a scanning warning.
  • This software requires Java 8 on a computer prior to installation. If this is the case, please recommence installation after Java 8 has been installed.

Network Pre-requisites
In most cases, if you can browse any https website from your computer, there should be no additional network settings required for the Cloud Codec Controller application. If you are in a corporate or other network environment that has tight internet access security rules, then the Cloud Codec Controller requires outbound access to TCP Port 443 for the following domains (and a number of hosts within these domains):

  1. tieserver.com
  2. codeclounge.com
  3. cloudcodec.com

Codec Pre-requisites

  • Codecs require firmware v2.18.92 or higher to be used in conjunction with the Cloud Codec Controller. Visit www.tieline.com to download the latest firmware for your codec.
  • Genie, Merlin, Bridge-IT and ViA codecs also need to be enabled for CCC management to be visible in the CCC over the public internet:
    • In the Genie, Merlin and Bridge-IT codec menu select Settings > WebGUI > CC Controller [Enable].
    • In the ViA codec menu select Settings > IP Options > WebGUI > Cloud Codec Controller [Enable].
    • In the Toolbox Web-GUI navigate to Settings and open the Options panel. Then select the check-box for CCC Enabled and click Save.
  • Locally Defined Codecs over a private network do not need to be enabled for CCC operation. Only codecs that require internet access need to be enabled.
  • Ensure that CSRF is disabled in the codec or it will not be able to connect to the CCC. This setting is [OFF] by default. The setting can be adjusted:
    • In the Genie, Merlin and Bridge-IT codec menu select Settings > WebGUI > CSRF [Disable], or
    • In the ViA codec menu select Settings > IP Options > WebGUI > CSRF Protection [Disable], or
    • In the Toolbox Web-GUI navigate to Settings and open the Options panel, then deselect the CSRF Enabled check-box.
  • Ensure DHCP or Static DNS servers are correctly configured in codecs when required.

Floating Codec Client Licenses are allocated to a codec using the Network View tab within the Cloud Codec Controller. A license is occupied when a codec’s PPMs are enabled within the Network View, or the Codec Viewer is opened in a particular installation of the Cloud Codec Controller application.

Click the Enable PPMs check-box to allocate a Codec Client License to a codec for configuration and control.

No CCC Licenses Available is displayed if the Enable PPMs check-box is selected and all available licenses have been allocated to codecs.

As licenses are floating and it is possible to release them in two ways:

  • Deselect the Enable PPMs check-box for a codec in the Network View.
  • Close the Codec Viewer (Toolbox) for a codec that has been launched by double-clicking it in the Overview pane. Note: if the Codec Viewer has been launched from within the Network View pane and PPMs have been enabled, then to release the license both the Codec Viewer for that codec must be closed, and the Enable PPMs check-box must be deselected.
  • Important Notes:
    If all Codec Client Licenses have been used it is not possible to double-click and launch the Codec Viewer.
  • If all Codec Client Licenses have been used it is not possible to right-click and select View Codec to launch the Codec Viewer. This option will be grayed-out.
  • If two people are managing or monitoring the same codec with the CCC on different computers, each person requires a separate Codec Client License to view the codec on their PC.

For G5 codecs to be visible in the CCC over the public internet they need to be enabled for CCC management. This can be done in two ways:

  1. In the codec menu select Settings > WebGUI > CC Controller [Enable].
  2. In the Toolbox Web-GUI navigate to Settings and open the Options panel. Then select the check-box for CCC Enabled and click Save.

Locally Defined Codecs over a private network do not need to be enabled for CCC operation. Only codecs that require internet access need to be enabled.

Important Note: Ensure that CSRF is disabled in the codec or it will not be able to connect to the CCC. This setting is [OFF] by default and is also available in the codec menu via Settings > WebGUI, and in the Options panel in the HTML Toolbox Web-GUI.

This is to save on data use. By nature the CCC needs to send and receive data between codecs continually to update information displayed. If the CCC is left open on a computer and is not used for more than 4 hours, the Codec Viewer is placed in ‘sleep’ mode to save on data use. Simply click Refresh or Reload to reconnect Toolbox to the codec.

In some situations it is necessary to refresh, reload or clear the cache in the Codec Viewer. For example, this is recommended after a firmware upgrade. If Toolbox appears unresponsive:

  1. Click Refresh
  2. If it is still unresponsive click Reload
  3. Finally, if it is still unresponsive, in the Menu Bar select Tools > Options and then select General > Web Cache and click Clear to clear the web cache.

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