Bridge-IT II & Bridge-IT XTRA II Support

Receive updates on Bridge-IT II and Bridge-IT XTRA II

Latest Firmware

Firmware Release Notes

Version 3.10.14 (23 January 2025)
  • WebGUI version 2.18.115
  • Added support for Bridge-IT XTRA II
  • Fixed issue where WebGUI panels could sometimes display a 500 error when starting with the Current Alarms panel open.
  • Fixed link to online manual.
  • Fixed issue where AoIP Livewire GPIO panel would sometimes not show all Livewire GPIO ports.
  • Fixed issue where codec would sometimes not complete boot up after reboot
  • Fixed firmware update URL
  • Fixed issue where front-panel DDNS settings updates would not reflected in the WebGUI
  • Fixed issue where Livewire GPIO settings would not be updated across open GUI sessions
  • Improved Livewire GPIO address field validation
  • Fixed issue where WebGUI Connections table would sometimes not be shown when a program is initially loaded
  • Fixed issue where web server would sometimes crash when closing statistics screen if a chart was open
  • Removed unsupported options for WebGUI Statistics charts
  • Fixed issue where AoIP destination source filter could be enabled through SDP (rather than explicitly enabled)
  • Fixed issue where WebGUI PPMs would freeze when resetting audio settings
  • Fixed issue where Livewire GPIO panel would sometimes not load
  • Fixed issue where encode mix was attenuated by 6dB
Version 3.10.04 (16th July 2024)

Initial release

Supported USB Modems

The following modems have been reported as working by Tieline and/or customers in various countries and regions. Cell phone network providers sometimes offer variations in modem hardware and software and how devices are recognized by the codec. This means that the same modem reported as working on a carrier in one country, may not work on a different carrier in a different country. 

We cannot guarantee that a modem not on this list will work reliably. 

USB Modem List
See FAQ's on "How to Troubleshoot USB Connections"

Discovered a working modem NOT on this list?

Help the Tieline Community by clicking the “New USB Modem” button below so we can keep the list up to date. 

New USB Modem

resources

data sheets

manual

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Tech Notes

Bridge-IT II

Bridge-IT XTRA II

FAQs

  1. Check if there is a SIM lock on the modem that requires a PIN code. This can be disabled in the codec via Settings > Network > USB > SIM PIN, or by putting the modem’s SIM card into a phone and turning this setting off. Consult your mobile carrier for these instructions.
  2. Check if your modem is set to automatically connect. This is usually done through a software client setting on a laptop/desktop computer. Configure the modem to manually connect instead. Consult your mobile carrier for instructions.
  3. Sometimes a cellular network will be detected and a USB modem will connect automatically after it is inserted. Tieline recommends always enabling an APN (Access Point Number) and entering the correct APN for your Telco. This ensures use of the correct data APN. It is usually simple to search the internet for the correct APNs used by each Telco.
  4. Check with your carrier to see if different APN settings are needed based on using a pre-paid versus a post-paid mobile broadband account. Custom APN settings can be configured in the codec as required.
  5. Ensure the authentication type is correctly configured.
  6. Visit https://tieline.com/via-usb-modem-compatibility-list/ to view a list of compatible USB modems.

You can make IP connections to a different codec brand, e.g. Comrex, if the SIP protocol is used on codecs at both ends and the codec you are connecting to is EBU N/ACIP Tech 3326 compliant. You can start by configuring the most commonly used settings on both codecs as follows:

  • Profile mono
  • Bit rate 64k
  • Algorithm G.722
  • Session port 5060 UDP
  • Audio port 5004 UDP

On newer firmware versions of Bridge-IT, Merlin, and Genie codecs the SIP Interface needs to be enabled first. There are two options to configure this:

  1. Using the Toolbox HTML 5 GUI select  Transport > SIP Interfaces and select the Enable check-box, then click Save.
  2. Using the codec front panel press the Settings button and select SIP >Interfaces > SIP1 or SIP2 > Enable.

Note: The codec user manual has more information on connecting using SIP and using SIP servers. Alternatively, for more info see the codec Compatibility document under Tech Notes on the Support page for your codec at www.tieline.com.

  1. Download the Acer USB Ethernet/RNDIS driver
  2. extract the file to your PC
  3. right click and install the .inf file

 

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