Manufacturers Warranty
Product | Warranty Duration |
Bridge-IT | 1 Year |
G3 (Commander and i-Mix Range) | 2 Years |
ViA | 2 Years |
G5 (Genie and Merlin Range) | 2 Years |
Tieline Pty Ltd (Manufacturer) warrants that this product is free of defects in both materials and workmanship. Should any part of this product be defective, the Manufacturer agrees, at its sole option, to:
Repair or replace any defective part free of charge for a period of one or two years, dependant on the product, from the date of the original purchase, provided the owner returns the equipment to the Manufacturer. No charge will be made for parts or labour during this period. Transportation charges to Tieline are the responsibility of the purchaser. Return freight under warranty is at Tieline's regular freight service.
Dead On Arrival (DOA) – Products received by you which are dead on arrival (“DOA”) are defined as Products that fail to function substantially in accordance with published specifications due to defects in manufacturing or materials.
In the event a Product is DOA, you are required to do the following: (i) notify Seller or Manufacturer within the DOA Period, (7) days from arrival of goods, that the Product is DOA (including a description of the circumstances thereof); (ii) return the DOA Product to Manufacturer within thirty (30) days of reporting the DOA; (iii) deliver to Manufacturer within the DOA Period proof acceptable to Manufacturer indicating that the Product is DOA; (iv) provide Manufacturer with all documentation and information that Manufacturer requests; and (v) follow Manufacturer's standard DOA return procedure by obtaining an RMA directly from Manufacturer.
Subject to your satisfaction of these requirements, Manufacturer shall have the following obligations with respect to DOA Products: (a) upon receipt of notification from you of the DOA Product, Manufacturer will attempt to remotely validate the failure of the Product; (b) upon validation of the DOA, an RMA number will be created. (c) upon receipt of the DOA Product, manufacturer will subject the DOA Product to hands-on diagnostic confirmation of the failure by technical support engineers. If Manufacturer determines that the Product is not DOA, or if the DOA Product is not received at Manufacturer's location within the twenty one (21) day period for returning the DOA Product following notification as set forth above, you will be charged the current list price for the Product shipped to you.
This Warranty excludes assembled products not manufactured by the Manufacturer whether or not they are incorporated in a Manufactured product or sold under a Manufacturer part or model number.
THE WARRANTY IS TERMINATED WHEN ANY OF THE FOLLOWING HAS
OCCURRED TO THE EQUIPMENT:
Damage by negligence, accident, act of God, mishandling, or it has
been operated incorrectly to the various instructions described in
the Operation Manual. Altered or repaired by other than the
Manufacturer.
Any adaptations or accessories other than those manufactured or
provided by the Manufacturer have been made or attached to the
equipment, which, in the sole determination of the Manufacturer,
shall have affected the performance, safety or reliability of the
equipment.
The original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTY OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE
PRODUCT, nor is any person or company authorized to assume any
warranty for the Manufacturer or any other liability in connection
with the sale of the Manufacturer's products.
Manufacturer does not assume any responsibility for consequential
damages, to personnel, equipment, expenses, or loss of revenue or
property, inconvenience, or interruption in operation experienced
by the customer due to a malfunction in the purchased equipment. No
warranty service performed on any product shall extend the
applicable warranty period. In case of unsatisfactory operation,
the purchaser shall promptly notify the Manufacturer in writing,
giving full particulars as to the defects or unsatisfactory
operation. Upon receipt of such notice, the Manufacturer will give
instructions regarding the shipment of the equipment, or such other
matters as it elects to honour this warranty as above
provided.
This warranty does not cover damage to the equipment during
shipping and the Manufacturer assumes no responsibility for such
damage. This warranty extends only to the original purchaser and is
not assignable or transferable.
Subject to change without notice