Tieline Technologies


--- Support Guy

Welcome to the Tieline Technology customer support centre. The following information is continuously updated to assist you with common issues faced with making a Codec connection.

Frequently Asked Questions

View the list of frequently asked questions to get you up and running quickly, and to troubleshoot any issues you may experience with connectivity over various networks.


Our forums provide another valuable source of information where customers discuss their experiences in the field. This is monitored in real-time and Tieline staff are happy to assist with enquiries through this portal.

User Manuals & Tech Notes

Tieline's team of dedicated professionals update all product documentation regularly to bring you the latest product features and enhancements. Product manuals, Technical Bulletins, White Papers and much more can be downloaded.

Latest Firmware

Click on the link above to locate the latest firmware for your product. If you have any enquiries, please feel free to contact us.

Product Registration

Register your new Tieline product to receive free notification of software upgrades, priority customer support and activate your warranty.

Test Lines

Click here to view all our test lines for testing our codec equipment

Video Tutorials (Coming Soon)

Click here to watch support related video tutorials for our product range

Product Warranty

For information on the product warranties, repair charges and RMAs please navigate to the Product Warranty link above. If you require additional clarification on these processes, please contact us here

Contact Support

If you cannot locate the answer to your enquiry with the links to information which follow, we can assist you and your company directly. Please click this link and provide all the relevant details as requested, so that we can assist you in a timely manner. We look forward to assisting you with any enquiry you may have.


Troubleshoot connections over: