Tieline Technologies


Tieline FAQ's

Welcome to the Tieline Technology Frequently Asked Questions page for all Tieline G1, G3 and G5 audio codecs. The most popular FAQs are listed first, followed by the FAQs for G5, G3 and Legacy G1 products, or you can search by connection transport (IP, ISDN, POTS) to make it easy to search your topic of enquiry.

Getting Started

  1. Most codec problems can be solved by simply upgrading your codec to the latest firmware version available. Click here to download the latest firmware for your codec.
  2. After the firmware upgrade try to dial one of our test codecs. Click here for IP codec test numbers and details on the default ports used by Tieline codecs. If you can connect to a Tieline test codec over IP but not your own codec, it is highly likely that you have a firewall port forwarding issue that needs resolving. Visit www.portforward.com and follow the instructions to download their port checking application and test if check your IP ports are open.
  3. Dial +1 (317) 913-6911 for POTS testing.

Important Firefox Browser Compatibility Notice for use of ToolBox and the TieServer Console:

Firefox's latest V.52 release has removed support for Java Applets, which will cause issues when using Tieline's Java Toolbox Web-browser graphical user interface, or the TieServer Console. Mozilla have released Firefox V.52ESR (Extended Support Release) and this will continue to support Java plugins until early 2018. Update Firefox and view release notes using the following links:

Tieline has released an HTML5 version of the Toolbox Web-GUI which adds new features and supports program creation and editing for all Genie, Merlin, Bridge-IT and ViA codecs. This avoids having to use the Java Toolbox Web-GUI completely.

Most Popular Wireless Broadcast FAQ's
  1. Supported USB Modems for ViA codecs and how to troubleshoot USB connection issues.
  2. Why does my Report-IT app display "Valid Codec Address Not Specified"
  3. Connect a Verizon 4G LTE USB modem to a Tieline USB module to go live over Verizon 4G (USA only)
  4. Watch the video of how to set up a wireless 3G remote broadcast.
  5. How do I set up a wireless 3G connection on my Commander or i-Mix codec?
  6. 10 simple steps for configuring a Tieline Commander or i-Mix G3 codec connection.
  7. Tips for obtaining the most reliable wireless IP connections.
  8. Troubleshooting wireless IP connections with Commander and i-Mix G3 codecs.
  9. How do I set up a one-touch wireless IP connection with Commander and i-Mix G3 codecs?
  10. How can I avoid drop-outs over IP connections?

Most Popular Studio Setup FAQ's

  1. How to install a Tieline Codec and configure router firewall port forwarding.
  2. What do I need to consider when programming an IP address in my studio G3 codec?
  3. Steps for configuring G3 codecs over wired LANS at the studio and how to dial in over wireless IP.
  4. Troubleshooting Bridge-IT Java web-GUI browser issues.


Search our extensive Frequently Asked Questions database to see if one of our support persons has already addressed your issue

Email us your support query

If you were unable to find a solution in our extensive database to your issue, please fill in the contact form below and a Customer Service Technician will respond to your query as soon as possible.

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